Frequently Asked Questions (FAQ)
🐾 Do you ship across the United Kingdom?
Yes! Petlify delivers to all regions across the UK, including England, Scotland, Wales and Northern Ireland.
📦 How long does delivery take?
Orders are processed within 1–3 business days.
Delivery usually takes between 7–12 business days, depending on your location.
Please note that delivery times may vary during busy periods or holidays.
📍 How can I track my order?
Once your order is shipped, you will receive an email with your tracking number.
You can track your order anytime through our tracking page.
🐶 Are Petlify products safe for pets?
Yes! All Petlify products are carefully selected to ensure they are safe, pet-friendly and comfortable for both cats and dogs.
❌ Can I cancel or change my order?
You can request a cancellation or change within 12 hours after placing your order.
After this period, your order may already be in processing or shipped.
🔁 What is Petlify’s return policy?
If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.
Items must be unused and returned in their original packaging.
Please contact our support team before sending any item back.
💳 Which payment methods do you accept?
Petlify accepts secure payments through:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
All transactions are encrypted and fully secure.
📩 How can I contact Petlify support?
You can contact our customer support team by email:
We aim to reply within 24 business hours.
🐕 Do you sell products for both cats and dogs?
Yes! Petlify offers a variety of products designed for both cats and dogs, including grooming tools, accessories, toys and hygiene products.
🎁 Do you offer promotions or discounts?
Yes! We regularly offer special deals and seasonal promotions.
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