Refund Policy
We are committed to providing high-quality products and excellent customer service. This policy is in accordance with the UK Consumer Contracts Regulations 2013.
Right to Cancel
You have the right to cancel your order within 14 days of receiving your item, without providing any reason.
The cancellation period ends 14 days after the day you receive the goods.
How to Request a Return
To request a return, please contact us at support@petlifyshop.com and include:
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Order number
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Product name
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Reason for return (optional)
Once approved, you will receive detailed return instructions.
Return Conditions
Returned items must:
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Be unused and in original condition
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Be returned in original packaging
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Show no signs of wear, damage, or misuse
Returns must be shipped within 14 days after approval.
Return Shipping Costs
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Customers are responsible for return shipping costs, except when items are faulty, damaged, or incorrect.
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Original shipping fees are non-refundable.
Refund Processing
Once your return is received and inspected:
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Refunds are processed within 3–5 business days
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Funds will be returned to the original payment method within up to 14 days, depending on your bank or payment provider
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery, including clear photos of the issue.
We will arrange a replacement or full refund at no additional cost.
International Shipping Notice
Some products may be shipped from international warehouses. Delivery times may vary due to customs clearance or courier delays.
Non-Returnable Items
We do not accept returns for:
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Sale or clearance items
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Personalised or custom-made products
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Hygiene-related products once opened
Contact Information
If you have any questions about this policy, please contact us at:
📧 support@petlifyshop.com